IT Service Desk Team Leader
Isle of Man
Permanent
Our client seeks an experienced IT Service Desk Team Leader to join their team.
The ideal candidate will be an enthusiastic forward-thinking people leader with the technical skills to ensure the provision of exceptional IT support to colleagues and help drive the business forward.
You will help to coach and develop a team of Service Desk Engineers, handling tickets, solving problems and work across departments to drive service excellence.
Key Responsibilities
- Provide Leadership, coaching and mentoring of the I.T. Service Desk team to deliver exceptional technical support and maintain high levels of performance.
- Oversee day-to-day service desk operations, ensuring efficient handling of incidents and requests whilst also providing first and second line Service Desk support, directly alongside the team.
- Managing escalations and collaborating with the technical teams and suppliers to ensure a prompt restoration of service.
- Driving continuous improvement in service standards and optimising service standards.
- Owning high-priority incident response and communication.
Key Skills & Experience
- Proven experience of leading an IT service desk or technical support team
- Strong problem solving and technical expertise in IT systems, networks and troubleshooting
- Experience in Microsoft 365, Windows, AD/Azure AD, and endpoint tools.
- A calm, customer-first approach with excellent communication, interpersonal and customer service skills
- An ability to prioritise and manage multiple tasks in a fast-paced environment.
- Leadership experience with a proven ability to coach, support, and get hands-on when needed
- A focus on team development is key
- Ideally hold a Degree in Computer Science, Information Security, or a related field (or equivalent experience).
Your specialist: Angie Westmorland
Quote job ref: 15758
Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.