Manager/Senior Manager - Trust and Corporate
Isle of Man
Permanent
Our client seeks a Manager /Senior Manager to join their team.
Role Profile: Responsible for the day to day management of a Trust and Company administration team and the maintenance of key client relationships., including the management and administration of a portfolio of complex company and trust structures.
Key Responsibilities
- To actively develop and maintain relationships with complex and/or ultra-high net worth clients, intermediaries and internal contacts in order to provide a quality service and provide best possible client offering and maximise returns to the business as a whole.
- To administer their own key Fiduciary relationships.
- To pre-empt client issues or complaints and manage effectively and to troubleshoot or resolve breakdowns in relationships at an early stage.
- Where appropriate, gain an understanding of clients' needs and extended wealth outside of the specific entity under management.
- To ensure that team and individual financial and non-financial targets are met in order to maintain a sustainable fiduciary business.
- To demonstrate an understanding of your personal fiduciary responsibility and by example to the team members, through your personal and business conduct act in the best interest of your clients and to protect yourself, the team and the business.
- To check and authorise financial transactions.
- To monitor and manage the opening and closure of Trust and Companies.
- Review accounts prepared by the accounts team and discuss and assist in the resolution of any issues arising thereon.
- Monitor completion of case reviews and completion of points forward.
- Maintain a high level of integrity when calculating and invoicing fees whilst ensuring profitability levels are met.
- Monitor charge out rates in staff time sheets, discuss any below target charge out rates.
- Effective management of debtors.
- Ensuring all fee profiles are correctly set up, and that all clients are invoiced at the appropriate time.
- Reviewing recoverability reports and discussing any below target recoverability cases with the officers and reporting to the Director.
- Effective management of non-financial targets e.g. accounts, case reviews, correspondence with non-financial targets.
- Act as an 'A' Authorised Signatory.
- Act as an Officer on Client Companies and Internal Entities.
- Maintain technical regulatory knowledge and awareness.
- Guide, support, encourage and develop team in line with Management Framework.
- To complete and input time in the time billing system on a daily basis.
Key Responsibilities:
- Minimum 10 years Trust Administration experience.
- Relevant professional qualification e.g. STEP, ICSA, ACCA.
- Strong IT skills, including practical experience of Microsoft Outlook, Word and Excel.
- Detailed understanding of fiduciary services business including the regulatory requirements.
- Ability to work under pressure & meet deadlines.
- Excellent written & verbal communication skills.
- Ability to work accurately with good attention to detail.
- A flexible attitude towards work and a willingness to assist other members of the team as required.
- Excellent time management, prioritisation and organisational skills.
- Demonstrates drive, ambition & willingness to learn.
- Understands the importance of consistently delivering high standards in a customer service role.
- A proactive approach to work & the ability to work under own initiative.
