MVNO & Carrier - Service and Account Manager
Isle of Man
Permanent
Our client seeks an MVNO & Carrier - Service and Account Manager to join their Wholesale Department.
The purpose of this position is to drive Wholesale revenues primarily via MVNO, Broadband, Ethernet & IP sales to both Domestic and International Carriers.
This is a key role, with high expectations to deliver growth revenue in a competitive, everchanging market.
Key Responsibilities
- Reporting to the Wholesale Director, you will be responsible for identifying and developing new business opportunities and solutions
- Responsible for all aspects of Account and Service Management for your allocated customers
- Always put the customer first and provide excellent customer service to ensure that long term trusted relationships are fostered and maintained with business customers
- You will seek to expand and add value to the business by leveraging recent investments, to deliver services up the value chain in the Markets
- prepare and run business and operating reviews from time to time
- Create comprehensive new customer engagement and development plans
- Attain a good understanding of the products and services sold by the Wholesale team
- To be flexible regarding working hours and to take part in business customer entertainment when asked.
- You will be expected to attend and identify opportunities via networking, events, and using marketing tools
- Qualify any opportunities that require the assistance of other teams or departments and then drive internal engagement
- Accurately complete monthly KPI packs including sales forecasts & pipeline cover and gap analysis and initiatives
- Communicate clearly to customers the service deliverables, delivery plan and ongoing progress
- Ensure that customer proposals are clear, concise, accurate and professionally presented and signed off
- Bi-annual key Account reviews are presented and stored
- Training will be managed through personalised development & succession plans
Key Skills & Experience
- Experienced and successful sales and service management professional with at least five years' experience
- Technical and commercial experience of telecoms Wholesale solutions and propositions in conjunction with being knowledgeable of wider ICT technology and solutions.
- Experience at C Level engagement
- Create and manage Account Development Plans (ADPs)
- A high level of sales ability with a strong desire to hit and exceed targets
- General product and project management skills
- Flexibility with regards to hours of work
- Excellent written and oral communication skills
- Strong project management skills
- Strong analytical and decision-making skills
- Self-motivated with the ability to lead, encourage and manage individuals and teams
- Strong relationship and networking skills
- Current & valid driving licence
Your specialist: Angie Westmorland
Quote job ref: 15874
Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.
