Online Customer Support Agent
Isle of Man
Temporary
Our client seeks an Online Customer Support Agent to join their team for a temporary contract.
As the first point of contact, you will provide help and support to customers across the globe. Customer queries will vary, and could be technical, financial, or product-related. You should have excellent communication skills and a keen eye for detail.
Key Responsibilities:
- Providing online and telephone support to online customers worldwide.
- Being the first point of assistance for any technical issues raised by customers.
- Assisting with financial queries for members wanting to upgrade memberships.
- Maintaining quality results and pro-actively working to further improve results and procedures.
- Growing your knowledge by studying any new product descriptions and participating in educational opportunities.
- Carrying out responsibilities in line with the relevant company and data protection guidelines to ensure the best possible service for all customers.
Key Skills & Experience:
- Proven customer service experience.
- Grades C (or higher) in GCSE (or equivalent) English and Maths.
- Excellent organisational skills, with the ability to multitask, prioritise, and manage time effectively.
- Strong telephone contact handling skills, as well as active listening skills.
- Great communication skills.
- A team player who actively embraces collaboration.
- Being open-minded and flexible in approach.
- A patient and positive attitude.
Your specialist: Mark Burman
Quote job ref: 16365
Hi, I'm Mark and I look after all the temp / contract roles. If this exciting job sounds up your street, please submit your details, we look forward to hearing from you.
