Payment Officer - Senior Customer Service Advisor

• Verify and authorise payments, ensuring compliance and accuracy.
• Respond to customer and broker queries via phone and email.
• Review and validate AML and CDD documentation.
• Identify and escalate any discrepancies or potential fraud.
• Maintain accurate records and ensure a clear audit trail for all transactions.
• Investigate and resolve payment issues or complaints.
• Assist with internal audits, testing, and system/process improvements.
• Contribute to a culture of continuous improvement and compliance.

• Proven experience in a financial services or banking environment (essential).
• Background in customer service within a regulated setting (preferred).
• Strong understanding of payment processing and regulatory compliance.
• High attention to detail and strong organisational skills.
• Confident communicator, able to build relationships with internal and external stakeholders.
• Ability to work under pressure and meet deadlines.

Your specialist: Angie Westmorland

Quote job ref: 15971

Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.

Submit Your CV