Process Analyst

Isle of Man

Permanent

Our client seeks a Process Analyst to join their team and work towards enhancing operational efficiency by analysing and redesigning existing business processes.

By driving process improvements and championing innovation, you will play a critical role in delivering exceptional outcomes for the business and its customers.

Key Responsibilities

Collaborate with process owners, managers, and SMEs to understand current procedures, risks, and opportunities for improvement
Leverage MI such as complaints, audit actions, and risk events to support with process reviews, identifying areas which may benefit additional attention.
Ensure exceptional customer experience by incorporating customer-centric thinking into process design and changes.
Identify, document and implement recommendations to enhance efficiency including use of digital tools, robotics and use/optimisation workflow steps based on data and insights.
Ensure focus remains on the four-customer metrics throughout all activity (reduced end-to-end timelines, removal of waste, reduce customer effort, and first-point resolution)
Translate processes into clear, easy-to-follow operating procedures and detailed process maps.
Accurately capture procedural and checklist requirements for workflow design
Work with process owners and SMEs to update procedures, making them clear, concise, and user-friendly.
Support teams in the smooth rollout of workflow implementations and procedural improvements to ensure adoption and effectiveness.
Assist your manager in achieving and exceeding departmental objectives.
Identify opportunities to add value, whether through creative thinking, process redesign, or new tools and technologies.
Proactively explore and implement new approaches to work, driving continuous improvement across processes.

Successfully meet audit and customer Anti-Money Laundering (AML) requirements, ensuring compliance with regulations.

Knowledge Experience

2 - 5 years' relevant experience Financial Services.
An understanding of the risk and compliance environment.
IT/Business Degree or similar relevant qualification.
Lean 6 Sigma or similar qualification
2 years plus experience in process documentation/analysis driving process improvements.

Your specialist: Angie Westmorland

Quote job ref: 15824

Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.