Property Management Co-ordinator
Isle of Man
Permanent
Our client seeks a Property Management Co-ordinator to join their team
Role Profile: Your role as the Property Management Co-ordinator is pivotal to ensuring the business operates seamlessly day to day, maintaining and improving systems, responding decisively to issues, and ensuring high standards are met. This is a fast-paced, hands-on position and in this role requires a highly resilient, resourceful individual who remains calm under pressure, adapts quickly, and follows challenges through to resolution.
Key Responsibilities:
- Keep Bookings systems updated with accurate property information.
- Assist with queries with and assist with any help require
- From time to time support housekeeping business to ensure all properties are clean and ready for incoming guests.
- Conduct spot checks on properties as required.
- Assisting guests or potential customers who visit the office with any face to face enquiries.
- Handle any complaints received in a professional manner, resolving them appropriately.
- Handle queries from Homeowners as required.
- Manage the TT Homestay Host and Guest inboxes and telephone lines.
- Organise TT Homestay property inspections, conducting these as and when required.
- Be an ambassador for the Isle of Man and share local knowledge, ideas and suggestions for those on holiday!
Key Skills and Experience:
- Proficient in MS Office (particularly Excel)
- Previous Commercial Customer Service experience
- Excellent phone manner
- Ability to perform well under high levels of pressure
- Excellent attention to detail
- Driven attitude and excellent work ethic
- Desire for personal development
- Full driving licence essential
- Enthusiasm and local knowledge for the Isle of Man and its various tourist attractions
Desirable:
- Experience of Customer Relationship Management systems
Extra
- Based in Castletown office, this is a 35-hour-per-week role with flexible working options. However, during the peak season (April to October), you will work to an agreed rota including up to two Saturdays per month (with time off in lieu during the week). This is not purely office-based with regular travel across the island to visit and assess properties which is essential, so a full driving licence is required.
Additional Out of Outs:
- Ability to will take a share of responsibility on a rota basis (up to two evenings per week and one weekend per month). While many issues can be resolved remotely, there will be occasions where you must attend properties in person, often at short notice.
Your specialist: Paige Milestone
Quote job ref: 16528
Hi, I'm your specialist Paige and I can't wait to hear from you about this job. You can simply submit your CV or call me on 678144 with any questions.
