Senior Commercial Manager

• Lead the consumer commercial trading rhythm across mobile, home, devices and customer value management, maintaining a clear view of revenue, margin, customer and portfolio performance against targets.  
• Identify material performance variances, underlying drivers, risks and opportunities ensuring corrective actions are agreed, assigned and followed through.
• Own the consumer commercial forecast and outlook, working with Finance to translate commercial assumptions into robust revenue and margin forecasts.  
• Lead the commercial input to the Annual Operating Plan, longer-range plans and in-year reforecasts.  
• Develop and maintain transparent commercial assumptions covering customer volumes, ARPU, pricing, product mix, acquisition, churn, cross-sell and other value drivers.  
• Lead prioritisation across mobile, home, devices and CVM, ensuring resource is focused on the highest-value commercial opportunities.  
• Ensure pricing, proposition and lifecycle decisions are made with a clear understanding of customer impact, revenue, margin and market position.  
• Identify and champion cross-product opportunities including household value, bundling and multi-product growth.  
• Maintain an informed view of competitor activity, market trends and changing commercial conditions.  
• Lead and develop a team of commercial professionals, setting clear objectives and building an evidence-led, action-oriented culture.  
• Work cross-functionally with Marketing, Sales, Customer Operations, BI & Data, Finance and Technology to deliver integrated commercial outcomes.  
• Escalate material commercial risks and opportunities to the CCO with clear, well-reasoned recommendations.  
• Ensure all commercial decisions incorporate legal, regulatory, data protection and customer fairness requirements.  

• Strong commercial management experience in a consumer, telecoms, subscription or similarly competitive environment.  
• Demonstrable experience managing revenue, margin, customer and portfolio performance against targets.  
• Strong understanding of commercial planning, forecasting and performance management frameworks.  
• Ability to interpret complex commercial and financial information and translate it into clear, decisive action.  
• Strong commercial judgement and the ability to balance revenue, margin, customer and operational considerations.  
• Experience developing propositions, pricing strategies or portfolio roadmaps.  
• Strong leadership and people-management capability with a track record of developing high-performing teams.  
• Excellent written and verbal communication, including confidence presenting commercial recommendations to senior stakeholders.  
• Strong prioritisation skills and the ability to operate effectively across multiple markets and competing priorities.  

• Telecoms or subscription-business experience.  
• Experience across mobile and broadband product portfolios.  
• Experience of CVM, lifecycle management or recurring-revenue economics.  
• Experience improving commercial reporting, forecasting or planning processes.  
• Practical experience using AI, automation or advanced analytical tools to improve commercial decision-making.  

• Salary: Competitive.  
• A senior, high-visibility commercial leadership role within a market-leading     telecommunications business.  
• The opportunity to shape consumer commercial strategy across multiple markets and product categories.  
• A collaborative, commercially driven culture with international backing and genuine community values.  
• Direct access to and influence at Chief Commercial Officer level.  

• To apply for this role or to find out more and to view the Full Job Description, please visit searchandselect.com and submit your CV and covering note through our website.  A member of the Search & Select team will be in touch promptly to discuss your application.  

Your specialist: Sally Fenton

Quote job ref: 16957

Hi, I'm Sally and this is one of the job roles I am looking after for this super business. If this job is of interest for you, please submit your CV and we will come back to you to arrange the next staging.

Submit Your CV