Senior Fraud Investigator & Data Analyst

• Investigate suspected fraud and Economic Crime cases, using system intelligence, data, and customer information to identify risk, confirm activity, and support fair, customer-focused outcomes.
• Engage directly with customers impacted by fraud and scams, providing clear, empathetic support and explaining investigation outcomes in a sensitive and proportionate way.
• Own and support Fraud and Transaction Monitoring Management Information (MI), ensuring data is accurate, timely, and suitable for regulatory reporting, risk oversight, and senior colleague insight.
• Safely and compliantly extract, manage, and analyse data from Group systems such as GDW, EDH, PEGA, and core fraud platforms to support investigations and MI production. Future development opportunity around Google Cloud Platform (GCP), the group is undertaking a significant transformation to house all core data within GCP.
• Develop, maintain, and enhance Power BI dashboards and reports, providing insight into fraud trends, losses, recoveries, rule performance, and customer impact. Use PowerBI, SharePoint and Power Automate to streamline MI processes, improve data controls, reduce manual effort, and enhance reporting quality.
• Analyse Transaction Monitoring and Fraud rule outputs, using investigation findings and MI to assess effectiveness, identify emerging risks, and inform rule optimisation. Contribute to root cause analysis following fraud events, translating learning into control improvements, enhanced customer protections, and MI enhancements. Work collaboratively with Group Economic Crime, Fraud Operations, Risk, and Technology teams to continuously improve fraud strategy, data quality, and customer outcomes.

• Strong investigative and analytical skills, with confidence interpreting complex data to form sound, evidence-based judgements, a collaborative perspective, with a solid focus on protecting customers and strengthening defences through insight.
• Experience or a strong interest in fraud investigation and customer case handling, with an appreciation of customer vulnerability and fair treatment with good awareness of Economic Crime and Fraud risks, including current and emerging fraud trends.
• Experience producing and maintaining fraud or risk MI, with hands-on capability in Power BI (or a strong desire to develop this skill). Technical confidence working with Power BI, SharePoint, Power Automate, and data sources used in Financial Crime environments.
• Ability to explain data, insight, and risk clearly to both technical and non-technical colleagues.
• Confirmed ability to operate optimally in a fast-paced environment, balancing investigation activity with MI deliverables.
• Confidence to challenge existing processes, suggest data- or automation-led improvements, and support continuous improvement.

Your specialist: Paige Milestone

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Hi, I'm your specialist Paige and I can't wait to hear from you about this job. You can simply submit your CV or call me on 678144 with any questions.

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