Senior Relationship Manager

• Act as a senior point of escalation for sales matters and urgent resolution of incidents, to ensure smooth day to day operations.
• Contribute towards the formulation of the business and distribution strategy, in line with overall objectives and the strategy.
• Engagement Foster a collaborative and client-focused relationship with all internal stakeholders to deliver solutions that are effective, pragmatic, and risk appropriate.
• Enhance profitability by identifying and sourcing new business opportunities, leveraging new and existing relationships for proactive cross selling of bank's products and services, while ensuring that all new business meets the Bank's appetite at the time of on-boarding.
• Ensure an exceptional level of service is provided to clients by owning customer issues, keeping customers informed, and ensuring all their requirements are met timeously and transactions processed efficiently, while adhering to the customer service and customer experience standards.
• Ensure proper record keeping within the Customer Relationship Management system, while adhering to applicable acts.
• Ensure that objectives and other targets/development programmes are recorded, monitor financial performance versus the budget while ensuring all activities are conducted in line with the approved guidelines and report on the progress of objectives as required by the Group.
• Handle new business enquiries, account and credit applications, ensuring that all business undertaken meets the Bank's required standard and all risk, credit and compliance policies are observed.
• Identify and assist with the implementation of new procedures to enhance profitability, improve customer service, office efficiency and minimise risk.
• Identify and manage business risks by maintaining awareness of and ensuring compliance with anti-money laundering laws, applicable regulations and legislation and adherence to standard, policies and procedures.
• Incorporate such into daily work practices and decision-making to maintain legal and risk compliance, as well as positive client experience.
• Maintain up to date data in the Credit Risk Management (CRM) system including pipeline and contacts and create and maintain client planning template in respect of all key development relationships in line with Bank policy at the time.
• Monitor and consolidate client feedback and provide recommendations to relevant internal stakeholders.
• Participate in client and corporate hospitality, including planning and delivery of specific events and assist with and carry out focused visiting programmes to existing clients and targeted professionals in Jersey and other jurisdictions, where appropriate.

• 5-7 years' experience in financial services with strong corporate/business banking background.
• Proven track record in relationship management and business development.
• Understanding of offshore financial environments and international banking products.
• Experience dealing with corporate clients in financial services environment.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Relevant banking, finance or business qualification preferred.
• Ability to work collaboratively while managing competing priorities

• Competitive salary
• Comprehensive benefits package.
• Genuine career progression opportunities within an established international organisation.
• Professional development and training programs.
• Opportunity to work with high-calibre clients and experienced professionals.
• Collaborative and supportive working environment.

Your specialist: Debbie Amankwa

Quote job ref: 16449

Hi, I'm Debbie and I look forward to receiving your submission for this fantastic opportunity with this business.

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