Senior Technical Support Engineer
Isle of Man
Permanent
Our client seeks a Senior Technical Support Engineer to join their team.
The successful candidate will provide technical leadership across the department, supporting and developing engineers while taking ownership of complex customer issues, cybersecurity incidents and high-profile technical projects. Combining team leadership, expert troubleshooting, project delivery and international vessel work, this is a varied role with real responsibility and influence.
You'll work closely with the CTO, customers and suppliers to maintain exceptional service standards, drive continuous improvement and deliver innovative, reliable technical solutions across IT, communications, AV and satellite systems. With time split between the office, remote support and international travel onboard vessels, this is an opportunity to make a genuine impact while working across a diverse and evolving technology environment.
Key Skills and Experience:
- Relevant technical qualification, professional certification or equivalent practical experience in IT, networking, telecommunications or a related discipline.
- Evidence of continuing professional development and maintaining current technical knowledge.
- Recognised networking or infrastructure certification, such as CompTIA Network+, Cisco CCNA, Microsoft or an equivalent qualification would be desirable.
- Willingness and ability to travel internationally and work aboard vessels, sometimes at short notice.
- Willingness to participate in the out-of-hours support rota.
- Ideally have formal training in project management, leadership or people management.
- Substantial experience in a technical support, infrastructure, networking or telecommunications environment.
- Strong experience of diagnosing and resolving complex hardware, software, network and connectivity issues.
- Experience of providing remote and onsite technical support to customers.
- Sound knowledge of network infrastructure, including TCP/IP, routing, switching, firewalls, VPNs, Wi-Fi and internet connectivity.
- Good working knowledge of Microsoft operating systems, Microsoft 365 and common business IT applications.
- Experience of configuring, installing, maintaining and documenting technical systems.
- Experience of acting as a senior technical escalation point for complex or high-priority incidents.
- Experience of providing technical guidance, coaching and mentoring to other engineers.
- Ability to monitor work quality, identify development needs and provide constructive feedback.
- Experience of planning and delivering technical projects from initial requirements through to implementation, documentation and completion.
- Ability to identify and manage project risks, dependencies, resources and timescales.
- Experience of communicating project progress and technical issues clearly to customers and internal stakeholders.
- Strong understanding of professional ticket management, including timely responses, clear updates, accurate documentation and correct time recording.
- Ability to work independently while travelling or working at customer locations.
- Valid passport and ability to meet the travel requirements of the role.
- Full driving licence.
- Organised and able to manage multiple priorities effectively.
Your specialist: Angie Westmorland
Quote job ref: 16785
Hi I'm Angie, I am working on this amazing opportunity with one of the Island's leading employers, click apply now and I will be in touch.
